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2017, Cilt 8, Sayı 3, Sayfa(lar) 163-172
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EXAMINATION OF NURSING CARE PERCEPTION IN TURKEY
Emine Kol1, Emine Geçkil2, Cüneyt Arıkan1, Mihrap İlter3, Özge Özcan2, Emre Şakırgün6, Ümmühan Dayan4, Gülzade Uygun1, Duha Kılıç6, Mervenur Macit6, Emine Uslular1, Ayşenur Sızlı1, Nesrin Çakır4, Dilek Solak4, Ayşe Kavgacı5, Selma Sabancıoğulları6, Selma Atay4
1Akdeniz Üniversitesi, Hemşirelik Fakültesi, Antalya, Türkiye
2Necmettin Erbakan Üniversitesi, Sağlık Bilimleri Fakültesi, Konya, Türkiye
3Gaziantep Üniversitesi , Şahinbey Araştırma ve Uygulama Hastanesi, Gaziantep, Türkiye
418 Mart Üniversitesi, Sağlık Yüksek Okulu, Çanakkale, Türkiye
5Karadeniz Teknik Üniversitesi, Farabi Hastanesi, Trabzon, Türkiye
6Cumhuriyet Üniversitesi, Suşehri Sağlık Yüksek Okulu, Sivas, Türkiye
Keywords: patient’s satisfaction, care perception, nursing care

Introduction and Objective: One of the most important indicators in assessing quality of care is the satisfaction given to the patient with the care. This research was conducted with the aim of determining how nursing care is perceived by patients in our country.

Methods: This descriptive multi-centeredstudy was carried out with a sample group of 2272 patients receiving inpatient treatment in 15 outpatient hospitals within seven geographic regions with two in each region. Data was obtained with the Patient Presentation Form and the Nursing Care Perception Scale.

Results: The mean age of patients was 50.27±18.26 and the mean score of Nursing Care Perceptions Scale was 60.44±9.41. The highest rated items were “I felt I was well taken care of by the nurses” and “I’m sure they would be there when I needed them”. The lowest rated item was “They informed me about things I do not know about the hospital”. It was found that a significantly higher total score of Nursing Care Perceptions Scale was measured for patients having chronic illnesses, for those who were three or more times hospitalized, or more likely to prefer the hospital again, who had education lower than upper secondary level, who stayed longer than 31 days in the hospital, those living in rural areas, and for patients who stay in single rooms.

Conclusion: According to the findings of the research, nursing care perception regarding patients’ confidence in nursing care was positive. The high patient/nurse ratio and multi-person patient rooms, that effect the perception of care adversely, should be improved.