Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 2020 , Vol 11, Issue 4
Communication Skills of Public Hospital Managers and Health Care Directors a Descriptive Study
Hanife Tiryaki Şen1,Şehrinaz Polat2,Nihal Ünaldı Baydın3,Ayda Uzunçarşılı Soydaş4
1İstanbul Sağlık Müdürlüğü, Sağlık Hizmetleri Başkanlığı, İstanbul, Türkiye
2İstanbul Üniversitesi İstanbul Tıp Fakültesi Hastanesi, Hemşirelik Hizmetleri Bölümü, İstanbul, Türkiye
3Ondokuz Mayıs Üniversitesi Sağlık Bilimleri Fakültesi, Hemşirelik Bölümü, Samsun, Türkiye
4Marmara Üniversitesi, İletişim Fakültesi, İstanbul, Türkiye
DOI : 10.31067/0.2020.310 Objectives: This study was carried out in a descriptive concept so as to investigate the self-communication skills of hospital managers.

Patients and Methods: The universe of the study consisted of Chief Physicians and Healthcare Directors working in 56 affiliated hospitals with 6 Public Hospitals Union in Istanbul. The sample consisted of 41 Chief Physicians and 42 Healthcare Directors voluntarily participated which is a total of 83 managers. Data were collected by administering Personal Information Form and the Communication Skills Scale. In data analysis, in addition to descriptive statistics Student"s t-test and Mann-Whitney U test were used, Pearson"s and Spearman"s Correlation Analysis methods were used in examining the relationships between variables.

Results: According to the score of the hospital managers gained from Sub-dimensions of the Communication Skills Scale, it was determined that the three dimensions that gained the highest score were Communication Principles and Basic Skills Sub-dimension, Effective Listening and Nonverbal Communication Sub-dimension, Willingness to Contact Sub-dimension, respectively. It was determined that the lowest average point gained from the scale was related to Express Yourself Subdimension. In comparisons between independent variables and score of scale, there was a statistically significant difference between the average point of Communication Principals and Basic Skills Sub-dimension and marital status (p<0.005) and average point of married managers gained from Communication Principles and Basic Skills Sub-dimension was higher than the average point of single managers.

Conclusion: It has been achieved that managers are good at communication principles and basic skills, they are good at expressing themselves, they are willing to communicate, they are good at effective listening and non-verbal communication. Keywords : Communication, communication skills, chief physician, health care director, hospital