Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 2012 , Vol 3, Issue 1
A Study On Burnout and Job Satisfaction of Personnel Working In a Special Care Center
Mesut Çimen1, Bayram Şahin2, Mahmut Akbolat3, Oğuz Işık4
1Acıbadem Üniversitesi, Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü, İstanbul, Türkiye
2Hacettepe Üniversitesi, İktisadi ve İdari Bilimler Fakültesi, Sağlık İdaresi Bölümü, Ankara, Türkiye
3Sakarya Üniversitesi İşletme Fakültesi, İşletme Bölümü, Sakarya, Türkiye
4Kırıkkale Üniversitesi Sağlık Bilimleri Fakültesi Sağlık Yönetimi Bölümü, Kırıkkale, Türkiye
Purpose: This study is conducted in order to analyze burnout and job satisfaction levels with regards to some socio-demographic and job characteristics of personnel working in a special care center, which operates under a special status, and to determine the strength and direction of the relationship between burnout and job satisfaction.

Patients and Methods: The study is carried out on March, 2009 in a special care center located in Istanbul. A questionnaire composed of Maslach Burnout Inventory and Job Satisfaction Scale is used for data collection. 83 questionnaires were distributed and 74 of them were returned and used in the analysis. Descriptive statistical methods, Kruskal-Wallis test, Mann-Whitney U test, correlation analysis and regression analysis are used in the data analysis. Cronbach Alpha coefficient is used in order to test the internal consistency of the scales. The findings are analyzed at 95 % confidence levels and at p<0,05 significance level.

Results: Job satisfaction and burnout levels of the personnel are not found to be very high. There is no statistically significant difference in the burnout levels of employees regarding gender, age and jobs of employees and in the job satisfaction levels regarding gender, education level and jobs of employees. Female employees have a higher level of burnout but they also have a higher level of job satisfaction compared to male employees. From the sub-dimensions of burnout, only emotional burnout has an effect on job satisfaction. Except individual achievement and salary, there is a negative relationship between the sub-dimensions of burnout scale and sub-dimensions of job satisfaction scale.

Conclusion: By taking the difficulties of directly providing service to sick, old or people in a dependent capacity into consideration, it is appropriate to take precautionary managerial measures through providing better work conditions and social benefits in order to increase job satisfaction levels and to reduce burnout levels of employees. Keywords : burnout, job satisfaction, special care center