Acıbadem Üniversitesi Sağlık Bilimleri Dergisi Online Early
360 Degree Performance Evaluation Systems and Its Application In The Case Study of a Private Health-Care Providerabstract
Bahar Bircan1,Gülfer Bektaş2,Büşra Aytaç3
1Acıbadem Sağlık Grubu Genel Müdürlüğü, İş Geliştirme ve Proje Müdürü, İstanbul, Türkiye
2Acıbadem Mehmet Ali Aydınlar Üniversitesi, Sağlık Bilimleri Fakültesi, Sağlık Yönetimi Bölümü, İstanbul, Türkiye
3Marmara Üniversitesi, Sağlık Bilimleri Enstitüsü, Sağlık Yönetimi Yüksek Lisans Programı, İstanbul, Türkiye
It is of crucial importance to measure efficiency and productivity in performance evaluation, one of the human resource management functions of enterprises/businesses. With the impact of globalisation and the rapidly changing and evolving scape of enterprises/businesses, performance evaluation methods have increasingly become more prominent tools for enterprises/businesses, particularly in the last decade, and have been applied in various forms and methods in both public and private sectors. In order to keep up with these changes, organizations have started to employ comprehensive, 360-degree performance evaluation systems that allow organisations to be evaluated by their superiors, colleagues as well as by their customers.

The aim of this study is to provide an analysis of how such comprehensive, 360-degree performance evaluation methods can be applied in enterprises/businesses, particularly in the health-care sector and on health-care workers. The study also critically examines and evaluates the 360-degree performance evaluation system employed by a private health-care provider as a case study. Keywords : Human resources, human resources management, performance assessment, 360-degree performance assessment method