Acıbadem Üniversitesi Sağlık Bilimleri Dergisi 2014 , Vol 5, Issue 2
Determining The Level of Surgical Patient Satisfaction With Nursing Care In Surgical Clinics
Cemile Kuzu1, Bahire Ulus2
1Uludağ Üniversitesi, Sağlık Uygulama ve Araştırma Merkezi, Hemşirelik Müdürlüğü, Bursa, Türkiye
2Acıbadem Üniversitesi, Sağlık Bilimleri Fakültesi, Hemşirelik Bölümü, İstanbul, Türkiye
Purpose: This study has been done as a descriptive study for defining the satisfaction level of patients being treated in surgical clinics with nursing care.

Patients and Methods: This study has been done between May and June 2013, on 224 patients having been treated in surgical clinics of the Health Application & Research Centre at Bursa Uludag University, after a surgical intervention. A Demographical Specifications Form and the Newcastle Nursing Care Satisfaction Scale have been used in the collecting of the data. The data has been analyzed with percentage, Mann Whitney U Test, and Kruscal Wallis statistical tests.

Results: At the end of this study, it has been determined that the satisfaction level of the patients in the research group has not been affected by gender, age, profession, marital status, social security, economical status, place where they lived, the clinics where they have been treated, previous hospital experience, room type and the number of treatment days, but by the education level. (p<0,05) It has been determined that the nursing care satisfaction of those individuals was at a very good level. When examining the fields of satisfaction, it has been determined that the patients' satisfaction with regard to the respecting of their privacy was on a high level, and their satisfaction with regard to feeling at home was on a low level.

Conclusion: As a result of the study, it has been determined that the satisfaction level of patients who were treated in surgical clinics was quiet high, and their satisfaction with the staff respecting their privacy was on a very high rate. With regards to feeling at home however, it has been determined that the satisfaction level is low. For improving further studies, it is suggested to determine what patients being treated in surgical clinics need to feel at home. Keywords : surgical patient, patient satisfaction, nursing care